775.588.3548 cam@kgid.org

Regarding the recent online services interruption

KGID recently discovered and located unauthorized software within some of our electronic systems, which was promptly addressed and removed.  During this short period of time, some of our online services were interrupted.  Presently all services have been fully restored.

KGID is very diligent in maintaining the privacy of our customer’s information. All billing and payment information is kept separately from our normal working information. To our knowledge none of our billing or payment information was obtained as a result of the unauthorized software.

Additional, updated and increased security protection systems have been installed to prevent similar unauthorized software intrusion to our system in the future.

KGID will not be charging late payment fees during the temporary interruption of our online services.

Some late fees may also be waived due to the Covid-19 pandemic. Please contact our office at 775-588-3548 for more information.

Sincerely,

Cameron McKay
General Manager

COVID-19 Information

Kingsbury General Improvement District (KGID) continues to monitor the coronavirus (COVID-19) outbreak and recommends all residents review the best and latest information on the following trusted websites:

http://www.cdc.gov/coronavirus/2019-ncov/summary.html

http://www.who.int/publications-detail/water-sanitation-hygiene-and-waste-management-for-covid-19

http://www.cisa.gov/insights

http://www.osha.gov/SLTC/covid-19/controlprevention.html#solidwaste

At this time, existing safe management techniques in both drinking water and sanitation apply to COVID-19.  Extra measures are not needed. In particular, disinfection treatment processes will facilitate more rapid die-off of the COVID-19 virus. Provision of safe water, sanitation and hygienic conditions play an essential role in protecting human health during all infectious disease outbreaks, including the current COVID-19 outbreak.

Frequent and proper hand washing is one of the most important prevention measures for COVID-19.  Good and consistently applied hygiene in communities, homes, schools, workplaces, marketplaces and health care facilities will further help to prevent human-to-human transmission of COVID-19.

This outbreak continues to evolve and information changes daily. Similar to past viral outbreaks of this magnitude, COVID-19 is something to be taken very seriously.

Frequently asked question: Are there any risks of COVID19 being transmitted through drinking water supplies?

KGID’s response to frequently asked questions regarding coronavirus & treated water is:

According to health officials, COVID19 is primarily transmitted person-to-person, there is no indication that transmission can occur via drinking water supplies. KGID’s drinking water is treated using a combination of ozonation, ultraviolet light and chlorination, which are on the leading edge of water treatment processes and effective at removing contaminants from water. Chlorination, which is used throughout KGID’s water distribution system, is extremely effective at destroying virus and microorganisms during the water treatment process and maintaining disinfection throughout the water system.